Last updated: 2026-08-16 · Version 2026-08-16
In short: you are protected until the card is in your hands. If the seller does not ship, you are refunded automatically; if the card never arrives or does not match the listing, you open a report and MyLegend reviews it. If the seller is a business, you additionally have the statutory 14-day right of withdrawal.
10 days after shipping you can claim "the card never arrived"; a completed order can still be reported within 3 days. An open report freezes every clock.
Card never arrived; a different card arrived; the condition is materially worse than described (undisclosed damage, suspected counterfeit); or the seller missed the shipping deadline. Open "Report a problem" in the trade screen and attach unboxing photos.
Within 14 days of delivery you may withdraw without reason. Notify us at destek@mylegendcards.com or from the trade screen; the seller refunds within 14 days of the notice and you return the card within 10 days. Return shipping is at the seller's cost unless stated otherwise before the order. Statutory exceptions apply, and the seller may deduct any loss of value caused by your handling.
Where MyLegend held the money it is refunded through the same channel within 14 days. Where you paid the seller directly, the seller performs the refund; MyLegend notifies both parties of its decision and enforces it against a seller who does not comply.